Change of Mind Returns

“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or color, items that don’t fit the way that you would like or unwanted gifts.

We will accept a change of mind return provided it meets the following guidelines:

✔ Return within 30 days

**we will accept returns within 60 days for Cotton On Baby & Cotton On Kids Swimwear provided all other conditions are met

✔ Return with proof of purchase

✔ Item must be unworn, unwashed, unused with all original tags/labels attached

✔ Protective hygiene sticker must be in place for swimwear returns

✔ Returns must be made within the country of purchase

✔ Purchases must be returned to a store of the same brand unless the store is a multi-store including that brand or the product was ordered through Click & Collect

✔ Item is not listed as an excluded item as outlined below

Excluded items (for a change of mind return):

✘ Earrings

✘ Cosmetics

✘ Gift Cards

✘ Sale/Clearance

✘ Seconds

✘ Personalised product

Faulty Product Returns

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.

Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch and we’ll do our best to track it down.
Returns Process (In-Store)

Take your item(s) to IT Fox Solutions store in New Zealand that stocks the brand of the item(s) you’d like to return. To find your nearest store, visit our Location page.
Provide the team member in store your unwanted item, proof of purchase and if you paid using a credit card please bring the same card with you.

Exchanges

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different color) and there is a price difference you may need to pay the difference or receive a partial refund.
Refunds

We do not have to give a refund if you change your mind about a purchase
— so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

Consumer Protection helpline 0508 426 678 (0508 4 CONSUMER)
www.consumerprotection.govt.nz